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Coinbase acquires Indian AI startup to improve customer service
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Coinbase, the largest cryptocurrency exchange in the United States, is working to improve its customer support while expanding in India by acquiring a new startup.
Coinbase officially announced Tuesday the acquisition of Agara, an artificial intelligence-enabled support platform with operations in India and the United States.
The acquisition aims to expand and automate Coinbase’s customer service capabilities by providing new machine learning and natural language processing tools to Coinbase’s engineering team. The deal also reconfirms the company’s strategy to expand its tech hub in India.
The acquisition of Agara will cost Coinbase between $40 million and $50 million, technology-focused publication TechCrunch reported Monday, citing
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