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Don’t Blame Covid for the Worker Shortage
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wsj.com“Your call is very important to us—please stay on the line.”
Some customer service agents have moved on to more lucrative pastures during the pandemic, but a lot of America’s “missing workers” might never be coming back. The shift could leave businesses continuing to struggle to find workers in the years ahead, and ultimately slow the pace at which the economy can grow without overheating.
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