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E.ON and Octopus are less than smart over my meter mix-up
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I moved house at the end of March and applied to transfer our new electricity and gas accounts to our old supplier, Octopus.
While the electricity switch was fine, moving the gas accounthas slowly become a nightmare.
It has emerged that E.ON, the previous provider, has continued to provide the gas to our home, despite us paying Octopus. Our account has seemingly been assigned to the wrong property.
I have had numerous communications with Octopus over the past few months but this remains unresolved, and E.ON is now threatening penalty payments alongside a visit from bailiffs in the coming days.
I’m very frustrated, as we have been recommending the company to many others, as until now it has been great.
HW,Finsbury Park, London
Octopus Energy has
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