OpenSea customer service migrating from Discord to Metalink to more adequately protect its community
On Tuesday, nonfungible token, or NFT, platform OpenSea launched a server on Metalink to give the verified owners of its collections a direct channel for support, feedback and updates. In addition, OpenSea said it would no longer offer customer support over Discord DMs. Metalink is a collaboration app for NFT communities that offers users a place to view their collection's value and monitor its associated real-time transaction feed. In addition, channels hosted on Metalink are token-gated, meaning that proof of ownership of an NFT or social token is required to access the content.
According to OpenSea, the platform is making the switch after fraudsters began impersonating support associates on its Discord page. As one crypto enthusiast, @seanbonner writes:
In a letter sent to the Metalink community this morning, Stevey Tromberg, head of community at OpenSea, stated:
Tromberg explained that the onboarding process would begin slowly, starting with owners of Cryptopunks, then Bored Apes, then World of Women and more. "Without message requests, the ability to see who owns which NFTs, or seamless verification, it's difficult to feel safe on other chat platforms," he concluded.
Blockchain projects have been migrating en mass to social platforms, such as Discord, in the past year in an effort to better communicate with their growing communities. However, there has also been an influx of scammers utilizing sophisticated methods to compromise crypto enthusiasts' funds. In one notable instance, Hong Kong NFT project Monkey Kingdom lost $1.3M after hackers first breached Grape, a popular software for verifying users on Solana (SOL).
They used the exploit to take over an administrative account from the Money Kingdom staff, which in turn
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