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Ryanair refused boarding over passenger locator form
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I was recently refused boarding for a Ryanair flight from Kyiv to London because I had not completed a passenger locator form. I explained that as I was only transiting through London – I had another Ryanair flight booked on to Málaga – I would complete the form while waiting for the second flight. However, they would not listen and refused to let me board. I had to spend a night in a hotel and buy two new flights for the next day. I sent a recorded delivery letter to Ryanair explaining what had happenedbut have had no reply. MM, by email
I am sorry but I am very much going to side with Ryanair on this. Passengers are only deemed to be transiting a country if they have a single through-ticket.
You bought two Ryanair singles and, as such,
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