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The government insists that I owe £583, but it won’t tell me why
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Two months ago, I received a letter from the Department for Work and Pensions (DWP) stating that I owed it £583.32. There was no explanation of how this “debt” arose, just details of how to repay. Initially, I thought it was a scam. I sent a recorded-delivery letter asking for a detailed explanation. More than a month later, another letter arrived from the DWP informing me that it had instructed my employer to deduct the money from my salary. I tried to ring the number on the letter, but couldn’t get through. How is it legal to accuse someone of owing money and enforce repayments without explanation?JS, Worthing
Your experience highlights the problems that arise when a mammoth organisation disgorges automated, generically worded letters.
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