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Together Energy bill for £3,700 is keeping my elderly mum awake at night
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My elderly mother has received a bill for £3,756.45 from Together Energy. She was widowed two years ago and I arranged a one-year fixed tariff with monthly direct debits of £109. The contract finished at the end of July and the bill arrived immediately afterwards. I’ve been trying to query it since then and am having a terrible time getting anyone to respond to me. I’ve spoken to customer agents, sent emails to billing, accounts and customer services, but the only response I get is complaint reference numbers. The stress is keeping her awake at night – she’s convinced that her electricity will be cut off.LB, London
Your mother is not the only elderly customer to be deprived of sleep by Together. VC of Stockton-on-Tees told me she had been
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