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theguardian.comOnce upon a time there was a mouse mat. A mouse mat that threatened to undermine global efforts to avert nuclear warfare. The sales photo on Etsy showed a blameless-looking rubber rectangle, hand made in Leicester, with a Persian rug motif. But PayPal decided that it violated international sanctions and suspended the account of the unsuspecting purchaser.
To understand the modern business model – and the contents of my consumer inbox – look no further than this “illicit” item.
A computer algorithm had decided the mat was Iranian contraband, computer software suspended the customer’s PayPal account, automated warnings threatened termination unless the customer could prove its provenance, and customer service agents seemed powerless to apply
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