I can’t get a crucial letter from the DWP to help my brother

theguardian.com:

I am my brother’s carer and deal with all aspects of his finances, including his benefits and paying his bills.I am trying to apply for a discount on his water bill through Yorkshire Water’s bill cap scheme for those on income-based benefits.

To do this, I need a letter from the Department for Work and Pensions (DWP) that states the amount of income-related employment and support allowance (Esa) he receives, and how often it is paid.Crucially, it must state his address or the water company will not accept it.I have written to the DWP three times, and to his MP three times, but all I get are letters with my address on them (as his legal appointee).I am a disabled carer struggling on benefits, against all the odds, to look after my partner and brother. CA, Hull You hit a brick wall with what should have been a simple request made on your brother’s behalf.

We contacted the DWP and it has now issued a letter with the right address on it so you can proceed with the bill cap scheme application. You are very grateful.

If you receive an income-based benefit, or are part of a low-income household, it is worth going online to see if your water company has a similar discount scheme you could be eligible for.

Every cost saving helps in these tough times.

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