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I switched from Sky to Plusnet, but now I have no broadband
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I asked to switch broadband/phone provider from Sky to Plusnet with the changeover due at the end of September.
More than six weeks on, not only has this not happened, but I have lost my broadbandconnection. At the start, Plusnet did not send the router before the switch.
Sky had advised me that if there were any problems, it would continue to provide my broadband until they were sorted out. But Plusnet told Sky that the broadband was up and running, when it obviously wasn’t.
I have spent hours either on the phone or messaging Plusnet but am no further forward.
Each update seems to take four working days, which is very slow. Being without the internet is very frustrating.
I have switched providers before without any problem at all, but I am now
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